3star Responsible Gaming
At 3star, we believe that the enjoyment of gaming must go hand in hand with your health and overall wellbeing. This page provides guidance and support to help you play wisely, safely, and responsibly.
Our Commitment to Responsible Gaming
3star takes its responsibility seriously in ensuring every user can enjoy a safe and controlled gaming experience. We provide a range of tools and resources to help you stay in control.
Our platform is designed for responsible entertainment. We do not encourage excessive gambling and are committed to maintaining a fair, transparent gaming environment that supports the wellbeing of users in Malaysia.
Full Protection
We protect our users with accessible self-control tools and professional support whenever it's needed.
Personal Controls
Set your own deposit limits, loss limits, and session time limits at your own comfort level.
24/7 Support
The 3star support team is available to help you with any questions or concerns, any time.
Recognise the Signs of Risky Behaviour
It's important to recognise the early warning signs of problem gambling. Acting early can prevent more serious issues from developing. Watch for the following signs in yourself or someone you care about:
- Feeling the need to bet with increasingly larger amounts of money to get the same thrill.
- Feeling anxious, irritable, or uneasy when unable to play.
- Repeatedly failing in attempts to control, cut back, or stop playing.
- Gambling to escape problems or negative feelings such as anxiety or depression.
- Lying to family members or friends about gambling activity and money spent.
- Neglecting work, family, or financial responsibilities due to gambling.
- Borrowing money or selling personal assets to fund gambling.
- Constantly thinking about how to get more money to gamble again.
If you recognise any of these signs, we encourage you to take self-control measures or seek professional help immediately.
Set Limits and Take Control of Your Experience
3star provides several self-control tools you can use to ensure your gaming experience stays within healthy and responsible limits:
Deposit Limit
You can set a daily, weekly, or monthly maximum deposit amount in MYR (RM) to keep your spending in check. Contact our support team to activate this limit.
Breaks and Time-Outs
If you feel you need a break from the platform, you can request a temporary cooling-off period. This gives you space to reassess and take care of your mental wellbeing.
Self-Exclusion
Self-exclusion allows you to request that access to your account be blocked for a set period of time. This is a stronger measure for those who need extra support in cutting back on their play.
Session Time Limit
Set a time limit for your gaming sessions. Once the limit is reached, the system will remind you to take a break or stop playing for the day.
Minor Protection
3star strictly prohibits anyone under the age of 18 from registering or using any of our platform's services. We conduct an age verification process during registration to ensure compliance with this requirement.
If you become aware of a minor using your account or attempting to access this platform, please contact our support team immediately. We will take appropriate action, including closing the account.
For parents and guardians, we strongly encourage the use of parental control software to prevent children from accessing online gambling sites. Talk to your children about the risks of gambling early on.
Keep Your Life in Balance
Gambling should only ever be a small part of your entertainment, not a source of income or a way to solve financial problems. At 3star, we always remind our users that playing should be for fun and nothing else.
A few practical tips to help you stay balanced:
- Set a separate gambling budget apart from your everyday expenses and stick to it.
- Avoid playing when you're stressed, upset, angry, or under the influence of alcohol.
- Take regular breaks during your gaming sessions and engage in other activities you enjoy.
- Only play with money you can afford to lose without affecting your daily life.
- Spend quality time with family and friends outside of gambling.
Get Help When You Need It
If you or someone you know needs support with a gambling problem, don't hesitate to seek professional help. Reaching out is a sign of strength, not weakness.
Contact 3star Support
Our team at [email protected] or through the FAQ ready to assist you with self-exclusion information or guidance on getting further help.
Malaysian Counselling Services
Talian Kasih (15999) and the Malaysian Board of Counsellors offer free or subsidised counselling services to those who need support with gambling-related issues.